Day 1 - 4 November 2020

08:30AM

Registration Open

09:30AM

Digital Transformation: Chairs Opening Remarks

09:45AM

Keynote: Cutting through the hype: What is Digital Transformation?

  • A view across the world: The impact Digital Transformation is having on the business sector and public agencies.
  • Accessing the 4 pillars of Digital Transformation:
    – Engaging customers
    – Empowering employees
    – Optimising operation
    – Transforming products
  • Exploring the roadblocks that every business should expect to encounter and how to embrace the challenge.

10:15AM

Keynote: How to win the Digital Transformation game – the right approach to Digital Strategy

  • Improving business performances through cost optimisation, ERP implementation, analytics and compliance.
  • Setting strategies in motion that unify business and technology architectures, generate growth and enable competitive advantage.
  • Exploring Digital Transformation case studies.

10:45AM

Panel: Digital Transformation: An overused ‘Buzz-Phrase’ or the solution to growing your business?

  • Why Digital Transformation is both a business and a technology challenge.
  • How implementing an effective digital strategy across front, middle and back office IT environments is crucial to staying relevant.
  • Exploring opportunities for small to medium businesses the size of your company shouldn’t stop you from going digital.

11:15AM

Networking Break

11:45AM

Keynote: The Leadership Playground: A three step strategy to encourage a mindset transformation within staff members.

  • The importance of educating whole organisations on how to leverage digitalisation.
  • Encouraging good decision-making within leadership despite limited resources.
  • Setting organisations free from outdated views and hierarchical structural habits – allowing every member of the organisation to be innovative.

12:15PM

Keynote: From IT operator to business strategist: How the CIO has transformed over time

  • Balancing behavioral, cultural, process and technology expectations from your company in order to avoid exhaustion.
  • Technologies influencing the changing role of the CIO.
  • The importance of C-Level partnerships to identify and implement technologies that bring business value.

12:45PM

Panel: Taking Control of Digital Transformation: Who is responsible?

  • How involved should CEO’s be in the digital transformation processes?
  • How to shape your digital teams in order to get the most productive outcome.
  • From jobs to tasks – why companies are saying goodbye to job titles and focusing on job descriptions.

01:15PM

Networking Break

02:15PM

Keynote: A valuable approach: Building trust in your work place while transforming your business.

  • Preparing and inspiring your team for the coming wave of new technologies in order to create a smooth transition.
  • How organisations can ensure they are protecting their most valuable asset: people.
  • The importance of the internal evangelist when making ground-breaking technological strides.

02:45PM

Keynote: Building a digital transformation strategy with software at its core

  • Why Digital Transformation should start with an overhaul of software environments.
  • How software has changed from supporting the business to being the business.
  • Challenges of legacy systems and how to overcome them.

03:15PM

Keynote: It’s all about the money – balancing budget with impact.

  • Why industries should place budget for new tech.
  • How mid-tier companies can join the game without spending the big bucks.
  • Is your technology investment future-proof?

03:45PM

Networking Break

04:15PM

Keynote: Finding the balance – Bridging the gap between legacy and future thinking strategies

  • How to encourage digital transformation within the traditional industries
  • What we can learn from businesses that were ‘born digital’.
  • Recognising outdated ideas that harm your digital process and strategies
  • How can digital technologies increase business optimisation?
  • Recognising outdated ideas that harm your digital process.

04:45PM

Panel: True Transformation vs playing it safe

  • Succeeding in the Innovation economy – Resisting conventional thinking in order to drive digital growth within industries.
  • Encouraging true digital innovation rather than copying the competition.
  • How Digital Transformation can lead to increased business optimisation rather than unnecessary adoption.
  • Exploring possibilities for breaking down technological and organisational silos.

05:15PM

Digital Transformation: Chairs Closing Remarks

05:30PM

End of Session

Networking Party | 6pm-10pm | Levi’s Stadium

An evening of networking on Wednesday 4th November 2020 from 6pm. Access for Ultimate, Gold & Expo Plus holders in addition to speakers, sponsors, press & exhibitors. Taking place at Strandzuid, RAI. Join us for drinks & networking

Day 2 - 5 November 2020

08:30AM

Registration Open

09:30AM

Digital Transformation – Chairs Opening Remark

09:45AM

Keynote: Building a Customer Centric Digital Strategy

  • Understanding where the customer fits in with the evolution of digital strategy.
  • Assessing the changes in customer expectations and how to meet them.
  • How consumers have changed and why businesses need to follow.
  • The global platform: Understanding cultural differences in the on-demand economy.

10:15AM

Artificial Intelligence – The key to knowing your customers

  • Using AI to understand and anticipate the behaviours of customers in order to serve better, more personal, more relevant experiences that lead to increased loyalty over time.

10:45AM

Panel: Customer Loyalty: How to Improve Retention with Personalisation & Digital Experiences

  • How Digital Transformation can increase customer loyalty and turn customers into brand ambassadors.
  • Keeping them loyal: Helping the customer adjust to digital change.
  • Making sure that your technology is consistent, reliable and user friendly
  • Does your company’s digital presence connect with other cultures?
  • Ways to boost customer loyalty with omni channel optimisation.

11:15AM

Networking Break

11:45AM

Keynote: Case study: Digital innovation in the retail sector

  • How Digital Transformation is reshaping the global retail Industry
  • Why retail organisations must become digitally-savvy to adapt
  • Innovations in retail: Key strategies and trends

12:15PM

Keynote: Understanding Risk – Why Cybersecurity needs to be a priority in your Digital Transformation journey

  • How to protect your Digital progress from unwanted Cyber interference.
  • Combining cyber security, business continuity and enterprise resilience to transform your business.

12:45PM

Panel: Women in Tech – How to make a mark as a minority-group in tech

  • Why women should be included in the decision-making of the Digital Transformation processes.
  • Why diversity and inclusion in digital transformation matters and how you can build a diverse team.
  • Workplace challenges and how to overcome them.

01:15PM

Networking Break

02:15PM

Keynote: Good Digital Transformation isn’t possible if you don’t use digital transformation for good

  • Looking at the non-profits in the age of Digital Transformation and the technologies that could help them help others.
  • Putting Digital technologies to use, where time and money are even more precious than usual.
  • Transforming the inner workings of a non-profit – moving away from mountains of paperwork to streams of coordinated and secure data.

02:45PM

Keynote: How Technology is re-defining the Healthcare landscape

  • A consideration of how the health care sector is redefining itself through digital solutions.
  • How the demand for convenient and high-quality care is resulting in  health care retailers and organisations developing new services such as integrated technology platforms.

03:15PM

Keynote: BulletProof: Future-proofing your Digital Strategy

  • How companies need to adjust with new and novel approaches to match the ever-evolving digital landscape.
  • Preparing your digital strategy for expected challenges.
  • Future vendor markets that will help your company rise to the next level.

03:45PM

Panel: What does Digital Transformation mean for the future of business?

  • A consideration of emerging technologies and its impact on organisations – What are the new opportunities presented?
  • Where are we headed, and what are the predictions for the next year?
  • How will consumer expectations change, and how can companies keep up?

04:15PM

Digital Transformation – Chairs Closing Remarks

04:30PM

End of Session